Whenever possible, we will exchange an item bought at Pure-Ducati.com for a similar item. For instance if you received an apparel item that does not fit or have bought an accessory that is not the right part for your bike.
All we request is that the products are sent back in the original packing and the goods are in the same unused condition as when you received them. We will only refund or replace helmets where it is clear they have never been worn or used and are in their original packaging.
They can be returned up to 30 days after receipt. After that period, you will need to contact us to agree a return. Pure-Ducati.com reserves the right not to accept returns after 30 days.
Items that are defective because of manufacturing process can be exchanged for a new item or a full refund will be issued once the item is returned to Pure-Ducati.com. No additional shipping expenses will be incurred.
Items damaged during shipment, will require filing a claim with the appropriate shipping carrier. Once proof the claim is provided, Pure-Ducati.com can complete an exchange for a new/similar item or refund if necessary.
Parts that have been fitted to a motorcycle cannot be returned. Electrical parts cannot be returned unless they are returned without having been removed from their original packaging.
If you choose to reject the order in order to avoid paying local taxes (see local taxes or duties below), then you will not be able to claim the item has been returned and claim a refund. No refund will be provided in this circumstance.
Please use the form provided with your order to complete the return or exchange process. If you did not receive a form, please contact us.
In the case of an item that is not normally stocked by Pure-Ducati.com and has been specially ordered for a customer, we reserve the option to add a re-stocking fee to the order if it is returned. The re-stocking fee will be charged at Pure-Ducati.com's discretion up to 25% of the value of the item.
Sales & Promotional Items
Items sold 'on sale' and promotional items can only be returned at the discretion of Pure-Ducati.com. If you wish to return an item bought on sale or promotion please contact us first.
Orders cancelled prior to dispatch will not usually attract a cancellation fee. If the product has been dispatched to you, return postage and insurance must be paid by you. Pure-Ducati.com will refund the value of the product returned. (Please see above for special orders).
Your order will be delivered by UPS for USA Domestic orders or FedEx for International Orders. Upon shipment of your order you will receive an email with tracking numbers or numbers and other information so that you can track your package from our warehouse to your shipping address. All orders shipped are covered under the minimum insurance provided by the carrier. Additional insurance and other services such as signature required are available, please contact us for more information, additional shipping charges may apply.
Local taxes or duties: Please note that you may be charged for import tax or duty by your local tax or duty office on your order from Pure Ducati if you are outside of the Unites States. Pure Ducati has no influence over these charges, and we cannot provide estimates for whether you will be charged import duty or tax, or how much any charges might be. Please check whether such charges apply before placing your order as Pure Ducati can in no way be held responsible for these taxes or duties which must be met be you.
Shipping Forwarders: Please note that if you use a shipping forwarder to on-ship a delivery from Pure Ducati after it has been received from our shipping agent, we cannot be held responsible for the condition of the item in the hands of the shipping forwarder.