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Returns & Exchanges
CLOTHING
PURE DUCATI will replace any item that the purchaser find is the wrong size provided the item is returned to Pure Ducati in new condition (see below for full details and procedure).
ALL
All non-defective products are subject to a 25% restocking fee if there is no exchange.
Call us at (954) 343 6085 or email us within seven(7) days of receiving your order. You will receive a return/replacement authorization (RA), please place the item in its original packaging and place the RA# on the outside of the box.
All returns must be received at PURE DUCATI within 20 days of receipt of package. Items must be in the original manufacturers packaging in new and unused condition and must be suitable for resale or return to the manufacturer.
Items returned without an RA will be refused or will be subject to not only the restocking fee but an additional administrative fee of $15.00.
No returns on electrical and digital components. Please contact Manufacturer for defective items.
Items not commonly stocked, or specially ordered items are not returnable unless determined to be defective.
ALL SALES ARE FINAL ON SALE OR CLEARANCE ITEMS (NO EXCHANGES OR RETURNS WILL BE HONORED), if an item is found to be defective, please refer to manufacturers warranty. We will be happy to assist you in contacting the manufacturer.
These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card used. Customer is responsible for return shipping. Refunds will be issued upon receipt at our Ft. Lauderdale store. Shipping charges are non-refundable. Items cannot be returned if they have been used or mounted. Items returned COD will be refused. Any returned items that do not meet the above standards will be sent back at the Customer's expense and no refund will be issued. Customer must ship all items in a shipping box or envelope, do not use the product packaging as a shipping container.
- Incorrect Item Received: No extra charge. PURE DUCATI will replace incorrect items and pay return shipping charges. PURE DUCATI will reimburse Standard Ground shipping rates only.
- Warranty Exchanges: All warranty claims are processed through individual product manufacturers and are subject to their policies and discretion. Warranty items should be returned directly to the manufacturer unless advised otherwise by a PURE DUCATI customer service representative.
- Cancellations: If you should require the cancellation of an order, a full refund will be applied (minus a 25% restocking fee) to your account unless the product has already been shipped. If the order has been shipped, the shipping costs, in addition to the restocking fee will be charged to the customer.
- If an item is backordered and PURE DUCATI has deemed the wait to be abnormally long, you will be contacted and given the option of cancellation without a restocking fee.
- Shipping Instructions: Return via prepaid Fed Ex, UPS or US Mail to the address on top of this page. Insure shipment for full value of purchase. Use original PURE DUCATI packaging. PURE DUCATI is not responsible for packages lost during return shipping.
- Insufficient Funds: A $25.00 fee will be accessed for insufficient funds on credit cards.
Ordering & Pricing Back to Top
PLEASE NOTE, YOUR CREDIT CARD WILL BE AUTHORIZED UPON RECEIPT OF YOUR ORDER, BUT NOT CHARGED UNTIL WE ARE READY TO DISPATCH. OUR WEBSITE WILL INDICATE WHETHER THE ITEM YOU HAVE ORDERED IS ON STOCK. HOWEVER, THERE MAY BE CIRCUMSTANCES WHERE WE HAVE TO ORDER IT FROM THE MANUFACTURER.
All orders will be delivered by “US Postal Services” to the 50 US contiguous states. For Alaska and Hawaii please contact PURE DUCATI. This is the service you select described as "normal" in the ordering process.
Please note that when you place a deposit on a motorcycle , "Unit Price" in the checkout text refers only to the deposit. Please refer to the motorcycle details page for full price. If you place a deposit we will contact you the next working day to confirm your order and discuss details and delivery procedures. The price quoted is for pick up of motorcycle from the store only. Delivery to the customer is at customer's expense or by arrangement only.
Motorcycle Prices shown are MSRP for 2005-06 Model Year Products, exclusive of standard dealer prep. and shipping charges, state and local taxes and registration fees. Color availability subject to supply. Subject to change without notice.
All products advertised on PURE DUCATI's online store, are brand new factory products unless otherwise specified on our product pages. PURE DUCATI does NOT carry all sizes, colors, models, etc... of the products advertised through the web site. In the event a product is not in stock, it may take up to several weeks to get an order out to a customer. PURE DUCATI and the manufacturers of this merchandise reserve the right to make changes without prior notice. Due to variables beyond our control, the products contained in this website may appear slightly different than they do in our website. Please see the return policy below before ordering. None of the products featured on this website are sold as safety garments unless expressly stated.
Authorization & Billing Back to Top
When a credit card has been authorized the credit card company locks those funds so that the credit limit will not be exceeded. We will process the charge to your card once the order has been placed from the manufacturer, if not in stock, or the day the item is shipped from our facility, if currently in stock. Once the item is sent, a receipt will be attached to it with the invoice.
Credit card fraud & web security Back to Top
PURE DUCATI uses the latest in encryption technology, digital certificates and secured commerce servers, and authentication to ensure your personal information on line is secure and confidential. To protect our interests as well as yours we always check billing & shipping information, so it might take up to 3 business days to fulfill an order.
International Orders Back to Top
At this time, PURE DUCATI is shipping to the US and selected countries. However, please contact us as special arrangements can be made if you require items from our online store and are located outside the US.
Sales Tax Back to Top
Taxes will be charged to all customers within the regional jurisdiction of the state of Florida, in the amount of 6% [subject to change] Non-U.S. customers will be responsible for their country's applicable taxes & customs.
Third Party Shipping Policy Back to Top
For your protection, every third party shipment requires that you contact your credit card company and add your shipping address.
PURE DUCATI reserves the right to cancel or delay an order without notice at its own discretion for any reason including but not limited to:
• Unverified or erroneous billing information.
• Third party shipment not affiliated with the cardholder’s details
(PURE DUCATI will only ship to a registered billing address)
• Products that were ordered and discontinued.
• Offensive or unprofessional responses from any of our customers.
Privacy Policy Back to Top
At Pure Ducati we are comitted to protecting your privacy online. Below is a brief overview of the highlights of our Privacy Policy. This will give you a summary about how informaton is collected from you and how it is used.
Information Collected
When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect, or our ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit.
How information is used
We will never sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to help administer promotional emails, and to administer warranties purchased. We give them access to the information needed to do their job. Sometimes that includes your personal information. Our computer system protects personal information using advanced firewall technology. Any person receiving promotional emails from us can unsubscribe at any time via the "unsubscribe" button on our Contact Us page.
Typographical/Data entry orders Back to Top
In the event of a product listed at an incorrect price due to a typographical error, entry error or error in pricing and/or description and visual information received by our suppliers, PURE DUCATI reserves the right to refuse or cancel any order placed for any reason. All prices and descriptions are subject to change at any given time If your credit card has already been charged and the order is cancelled for any reason, PURE DUCATI will credit your account. Note that a credit issued may not appear on your statement for 7 day to 21 days.
Terms & Conditions Back to Top
Your use of PURE DUCATI web-site is governed by the policies, terms and conditions set forth above, please read the following information carefully. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth above. If you do not agree to these terms and conditions, you have the right to avoid shopping with us. PURE DUCATI is committed to customer's satisfaction. These terms and conditions may be changed by PURE DUCATI at our discretion; it is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Continuing use of our site for shopping with PURE DUCATI will constitute agreement to such amendments.
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